FREE SHIPPING ON ORDERS $100+
1-866-COLORWRX
1. Policy Overview
Due to the nature of our products, all sales are final unless a product arrives damaged or an incorrect item was shipped.
2. Non-Returnable Items
ColorWRX does not accept returns or provide refunds for opened products, used products, partially used products, products ordered in error, color preference issues, application results, or products damaged due to improper storage, handling, or application.
3. Damaged Products
If your order arrives damaged, you must notify ColorWRX within 7 days of delivery. Please provide your order number, photos of the shipping box, photos of the damaged product, and a description of the damage. Approved claims will typically be resolved through replacement product shipment at ColorWRX's discretion.
4. Incorrect Orders
If you receive the wrong item, contact ColorWRX within 7 days of delivery. Verified fulfillment errors will typically be resolved through shipment of the correct product.
5. Lost Shipments
If a shipment is lost in transit, please contact ColorWRX as soon as possible. We will work with the carrier and any applicable shipping insurance provider to investigate and resolve the issue.
6. Refund Eligibility
Refunds are not provided for opened, used, or correctly delivered products. Any approved refund requests are granted solely at ColorWRX's discretion.
7. Chargebacks
Customers agree to contact ColorWRX before initiating a credit card chargeback. Most issues can be resolved quickly through our support team.
8. Contact Us
orders@colorwrx.com 1-866-COLORWRX
