FREE SHIPPING ON ORDERS $100+
1-866-COLORWRX
1. Order Processing
Orders are typically processed within 1–2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day. During periods of high demand, processing times may be extended.
2. Shipping Methods
ColorWRX ships through trusted carriers including UPS, FedEx, USPS, and other available carriers. Available shipping options and estimated delivery times are displayed during checkout based on your shipping address. Delivery estimates are provided by the carrier and are not guaranteed.
3. Shipping Charges
Shipping costs are calculated at checkout based on package weight, dimensions, destination, and carrier rates. Any applicable residential delivery fees, fuel surcharges, or carrier-imposed fees are included in the shipping rate displayed at checkout whenever available.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information. Tracking updates are provided directly by the carrier and may take up to 24 hours to appear after label creation.
5. Lost or Delayed Shipments
ColorWRX is not responsible for carrier delays caused by weather, natural disasters, labor disruptions, or other circumstances outside our control. If your shipment appears lost, please contact us within 14 days of the expected delivery date and we will assist in investigating the issue with the carrier.
6. Damaged Shipments
If your order arrives damaged, please notify ColorWRX within 7 days of delivery. Please provide your order number, photos of the shipping box, photos of the damaged product, and a description of the damage. Approved claims will typically be resolved through replacement product shipment at ColorWRX's discretion.
7. Incorrect Orders
If you receive the wrong item, contact us within 7 days of delivery. ColorWRX will work promptly to correct verified fulfillment errors.
8. Shipping Restrictions
ColorWRX currently ships within the United States. Certain products may be subject to shipping restrictions based on carrier requirements or local regulations.
9. Address Accuracy
Customers are responsible for providing accurate shipping information. ColorWRX is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete addresses submitted at checkout.
10. Contact Us
orders@colorwrx.com 1-866-COLORWRX
